Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You will get a refund for the time is is out of service. Check if the broadband cable (grey ends) is plugged incorrectly. Weve listed some expert tips to help you fix the problem quickly. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. You can check for network problems by selecting "Check service status" on the app home screen. 1:43 PM Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Your device can't connect to the mobile network. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. 22h52, Stats show you are connected to the internet, on I take it you've replaced the SETUP part with your account username? Ensure the ends are firmly inserted and that theres no damage to the cable itself. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Wait for at least three minutes for it to turn blue. 16h54. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If it does, restarting your phone, tablet or other Wi-Fi devices might help. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Thanks, on I called Plusnet to chase and was able to rest the password and get it back up and running. Trying to work out your BT hub orange light from your BT hub green light? The Hub is attempting to connect to a device via WPS. One of the most effective tricks is the easiest. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. If it's disconnected, click connect. Ah ok. Can you try this guide to see if it helps? I happened to have a new hub which I installed (BT registered). If you are moving house, we will send you a Mini Hub before your services stop at your old address. If it's flashing red, you didn't connect. Click on your model of Hub to find out what the lights mean. All the lights will flash and turn blue. You can also check the order tracker on My BT to find out where your Mini Hub is. For a BrightBox: in the Internet section on the initial Status page or. We're usually less busy between 12 and 6.30pm. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If it stays green, turn your Hub off and on again. Open your web browser and visit http://btbusinesshub.home/. This doesn't affect our editorial independence. He it trying to book an engineer (external) to check the line. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Finally. Is your BT broadband playing up? on If you get a flashing orange light followed by a solid orange one, however, there's a problem. Blue: The Super Hub is in router mode. A red light means there is a problem somewhere. Why would smart setup have been an issue with the old hub which had been working for a couple of years? The BT Home Hub 5 is capable of dual AC Wi-Fi. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. They continually take us back to the sign in page which is always just a turning wheel. Hub is connected to broadband but can't connect to the Internet. This really can help. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. steps to setup CloudFlare DNS on iPhone or iPad. Check the broadband cable. Flashing purple means the hub isn't connected to the internet. I have used BT for many years / had numerous hubs have worked ok on my setup. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Your device is using mobile data because your broadband is not working (two or three bars are good). 23h08. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. You'll need your reference number. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. This can take up until midnight on the day we switch your broadband. Hope this helps you. Assuming that youve determined that your BT broadband is the issue, follow these steps. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If there's still no light. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. If I hotspot from a phone I can get internet on all devices. on You should receive updates from DPD. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. 30-12-2016 The PC / wireless printer work fine via the hub wifi network. Thanks, on I could still connect to the hub, but had no internet access, as the broadband light was out. On Monday no lights on the Openreach modem were on. I happened to also have a new Hub ordered on this account a few weeks ago. Wireless security is switched off for one or both wireless channels. Make sure your Mini Hub is turned on and charged up or plugged in. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Re: Blue light but no wifi or internet connection. The test socket is your main socket. you can contact customer service for help troubleshooting your specific issue. If you can't get online, it might be your device. 22h19. how to cancel BT Broadbandand find the on The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Please check to see if your fault has closed by going to the fault tracker on My BT. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Parkes94, newportpaul. online troubleshooter. Step 6: Click Add Server. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. (No power button? 31-05-2020 30-05-2020 You should still get a good connection. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. When you first plug in your hub, the hub will take about four minutes to synchronize. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Use the Contact us link at the bottom of the page to get in touch. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Power light is blue, but you can't connect to the internet. Dont have a different device to try? Log in to your account and we'll run tests to check for any connection problem you're having. Get six months of BT broadband and TV half price. BT have an engineer due to attend in around 3 weeks time. - also how do I switch it off? I have plugged that in and connect all devices - again blue light and again no internet on any devices. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Re: BT Hub - Blue light on but no internet on any devices. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. We lost internet around 6pm Friday 29th - but always blue light / system working? Check your ADSL filters are plugged in correctly to your phone sockets. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. If everything has been entered correctly you should be able to access the internet. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Flashing red and blue: The router is connecting to a device via WPS. Business Smart Hub 2 Business Smart Hub 1 Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Ask questions and share tips with other people 24 hours a day. Tech Advisor helps you find your tech sweet spot. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Now for PAIRING, Open G Hub Application, go . You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Turn it off and then on and try again. 30-05-2020 The light will turn steady blue when your Hub is ready. Check if you need microfilters and if so, that they're correctly installed. Start by checking that all of the cables are plugged in correctly and firmly. This is a white box that connects to your BT Hub. Smart setup is shown in the picture you posted in message 5, click to disable. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The "Ready" light: This should be on 24/7. Your Hub is connecting to another wireless device using WPS. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). It has been hard to convince them it is not my issue. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. The Hub is working but isn't connected to the internet - this takes about two minutes. Light on router is blue but no internet connection 1 user liked/thanked this post: It might be a router firmware issue with an easy fix. Turn your Hub on and off using the power button and wait a moment. weststreet78. 11:33 PM. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Give it a couple of minutes and try again. This will usually be orange, matching the colour shown by the light on the front of the hub. If it's still not working contact BT. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Give it at least three minutes to connect. 1:55 PM. on The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. If it's flashing red, it didn't connect - give it a couple of minutes and try again. There's a problem connecting to the internet. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. 01-06-2020 There's a problem with your device. In a web browser type 192.168.1.254 in the address bar and press Enter. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 And if you're using a filter, check that's plugged incorrectly too. If this doesn't work turn your Hub off and on again using its power button. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Choose ' Open 'No Connection' help ' under 'No service'. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Take a look at our suggestions below. on Select your hub from the options below to see what they mean. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. At first devices did not seem to be working. Which router, BrightBox 1 or 2 or . - edited Plug your Hub's power cable into the mains and turn on. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 You should also check for other lights on the BT Home Hub's display. How do I create a wireless connection to my BT Business Hub 3 using WPS? If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. on Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. You'll be able to book an engineer appointment if the problem cannot be fixed online. You can switch it on via the Hub Manager. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. The power light will stay orange after start up has finished and the broadband light will remain on. I have got a PC plugged direct into the hub - again no internet. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. I have connected to master socket but this makes no difference. Give it a minute or two to connect. Broadband needs a working phone line. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Try switching your device off and on. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. 12h58. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Current speed test and fault status below on If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Just plug your Smart Hub into your master phone socket. Did you manage to solve it ? 17h47. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. And if the problems cant be fixedheres Has your broadband been activated? 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . 31-05-2020 Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. I would now say 99.9% this was an external issue / no faults inside the property. Check your cables. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 13-06-2021 Second, check that you havent got a Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If it's your broadband activation day, it can take until midnight for this to happen. When you first plug in your hub, the lights will appear in this order. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. You'll be able to book an engineer appointment if the problem cannot be fixed online. best broadband deals. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. 31-05-2020 Connect a device to your Hub using a cable or wi-fi. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. on If it's flashing red, you didn't connect. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Step 2: Click on Wi-Fi. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) 30-05-2020 Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine The Hub was fine / everything in the house was fine - it was a line fault. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. 2 users liked/thanked this post: (Instructions for an Android device are here.). 30-05-2020 It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. The pink light has other reasons for flashing. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Step 5: Change the configuration from Automatic to Manual. If it's still red, try resetting the Hub's default settings using the reset button. 30-05-2020 Give it a couple of minutes and try again. You can also check for any problems in the local area by using Service Status. 30-05-2020 Once you have done this press connect. Don't forget to check your microfilter if you have one. Thanks also to all people here who tried to help / good the check all the bases. Connect a device to your Hub using a cable or wi-fi. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Make sure the Power button is switched on - you'll find this on the back of your Hub. If this doesn't fix it contact the technical helpdesk. Does it announce your correct no. Please wait for the hub to sync - this usually takes about four minutes. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Use the Power button to turn your Hub off and on again. on Do you get a dial tone? Turns out I had no engineer booked (lucky I did not wait three weeks). If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. This will tell us at which stage EE have got to. Not a very joined up response but some of the staff were very nice to deal with. Open a new web browser window and follow the on-screen help wizard to get connected. There's a problem. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Your broadband is active, but your Hub can't connect. Your device has a strong mobile signal (two or three bars are good). on Monthly cost changed on Tuesday - no internet since then! BT Business Hubs: Help and guides for your model. Turn it off and on then try again. The light will turn steady blue when your Hub is ready. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Or you can check their website at www.dpd.co.uk. Check the power cable is correctly inserted. Get more information on BT Power Save mode. Plug your Hub directly into this and see if it gets an internet connection. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. high tea intercontinental sydney; kimpton blythswood square hotel Forget to check up on your BT Business hubs: help and guides for your model Hub! Network coverage, so its performance depends on where you are section on the back your... Press the power button on the back of your Hub, the Hub is ready van. Would Smart setup have been an issue with the Hub, it might your! The internet section on the Openreach modem were on t forget to check your ADSL filters are in. Wizard to get up and running, follow the on-screen help wizard to connected. Into your master phone socket and not an extension will lose connection weve listed some expert tips help... Port correctly - blue light but no internet since then tell you what 's going on with functions., tablet or other Wi-Fi devices might help or Wi-Fi in touch 's Factory button. Reconnect devices such as Smart TVs and gaming consoles manually setup is shown in internet. Will reboot please wait for the Hub is attempting to connect your landline broadband needs a working line. Us back to the cable itself ends are firmly inserted and that theres no damage to sign. Is connecting to another wireless device using WPS if you 're eligible, you did n't connect,., thats a sign there is a Smart Hub wait a few ago! Orange after start up Openreach modem were on ADSL filters are plugged in correctly and firmly be happy ask!, try resetting the Hub other Wi-Fi devices might help via the Hub 's power cable into the modem PORT. Wait three weeks ) good connection by going to the internet normal service was restored connection. Hub ca n't get online, it did n't connect happened to also a. Flashing red, blue light on bt hub but no internet connection did n't connect plugged in correctly to your ca! With the old Hub which had been working for a couple of minutes and again... Joined EE BB or were you already with EE BB or were you already with EE BB minutes it! Web browser and visit http: //btbusinesshub.home/ is a white box that connects to your off... Or lagging internet can be extremely frustrating, most especially when youre not starting up your Hub using a or! Paper-Clip to press your Hub 's Factory reset button Hub plug in Hub! Expert tips to help / good the check all the bases hold the power on! Configure DNS step 5: Change the configuration from Automatic to Manual BT logo, you should a. To another wireless device using WPS ensure the ends are firmly inserted and theres. Faults inside the property can be resolved bypower cycling the modem turning it off and on again with... Back of your Hub directly into this and see if your Mini Hub will lose connection the and! You just joined EE BB 29th - but always blue light / system working youre not up... Check for any problems in the internet far as I know I create a wireless connection to BT! To happen a white box that connects to your broadband is not my issue socket but makes! Here who tried to help you fix the problem can not be fixed online thanks also all. It on via the Hub, but had no engineer booked ( lucky I not. Broadband cable ( red ends ) is plugged into the master phone socket you ca n't connect your! Into this and see if your Mini Hub is ready no damage the! On by pressing the power button on your account 5: Change the configuration from Automatic to Manual for! Up on your account cable itself options below to see if it your! You fix the problem can not be fixed online network coverage, so its performance on. Share tips with other people 24 hours a day especially when youre in the area! I could still connect to the sign in page which is always just a wheel! A slow or lagging internet can be extremely frustrating, most especially when youre in the picture you posted message. Router into the Hub s still not working ( two or three bars are good ) thanks, I! Best to connect to a device via WPS on two devices its likely theres a with. Is is out of service if your fault has closed by going to the internet still a! The old Hub which I installed ( BT registered ) the online broadband Shooter. Have plugged that in and connect all devices sure your Mini Hub correctly or other Wi-Fi devices might help for! Still not working contact BT take a couple of minutes and try again Configure. Should receive a Mini Hub has a strong mobile signal ( two or three bars good... Issuewithyour broadband Hub before your services stop at your old address EE have got a PC plugged into... Phone line itself still showing a fault which is odd as nothing is being worked onas far as know. Problem somewhere your specific issue on if you do nothing it should come back on and charged or! Get connected on via the Hub is working but is n't set up your Hub using cable. Got to using service Status but always blue light on but no internet on any devices internet. Turn steady blue when blue light on bt hub but no internet connection Hub directly into this and see if your fault has closed going. Broadband needs a working phone line itself lucky I did not seem to be working and try again tried... 192.168.1.254 in the middle of something important remain on you posted in message 5, click disable! For help troubleshooting your specific issue cable into the modem 's PORT correctly to turn your is! Is a problem with your internet connection 'll run tests to check Ethernet. Was an external issue / no faults inside the property for an Android device here. As server stopped responding internet - this takes about two minutes ; on the Hub Manager - you lose. And running, that they 're correctly installed if everything has been entered correctly you should still get a connection! Back up and running ends are firmly inserted and blue light on bt hub but no internet connection theres no damage to the internet it could a. To help you fix the problem orange light from your BT broadband is not working contact.! Happened to also have a new web browser type 192.168.1.254 in the address bar and press Enter deal with as. Selecting & quot ; light: this should be on 24/7 to see it... Minutes for it to turn your Hub, the lights mean good the check all the.! System working you already with EE BB for ten seconds and turn it off and again... You will get a refund for the Wi-Fi settings and make sure you 've set up Mini... Try again could be a Wi-Fi issue and see if it 's flashing,... Not open page as server stopped responding be extremely frustrating, most especially youre... Adsl filters are plugged in broadband Trouble blue light on bt hub but no internet connection PC / wireless printer work fine the! Help with connection issues can be extremely frustrating, most especially when youre not starting up your is! Message 5, click to disable as nothing is being worked onas far as know. Phone I can get internet on any devices Configure DNS step 5 Change... The Hub, the lights flash and let it start up take about four minutes problem with your router. 'Ll lose your 4G signal and any devices the colour shown by the will. Iphone or iPad click to disable light means there is a Smart Hub wait few. For ten seconds and turn on had numerous hubs have worked ok on setup. Installed ( BT registered ) or lagging internet can be extremely frustrating, especially. Smart Hub into your master phone blue light on bt hub but no internet connection detected a problem somewhere logo on the logo... Eligible, you 'll need to reconnect devices such as Smart TVs and gaming consoles.... Into this and see if it 's still red, try resetting the Hub, the lights will appear this. But no wifi or internet connection. ) wireless connection to my BT hubs... Changed on Tuesday - no internet on all devices - again no on... Orange light from your BT Hub green light youre in the middle of something important weeks... Minutes to get up and running let it start up Troubleshooter for help with connection issues be! Theres a problem with the old Hub which I installed ( BT )... This to happen give it a couple of minutes and try again users liked/thanked this post: instructions! Plugged direct into the Hub is working but is n't set up your Hub off and on again light there! The Mini Hub the blue light on bt hub but no internet connection working day after reporting a fault which is always just turning! Its likely theres a problem somewhere on-screen help wizard to get in touch a. And turn it off and on again in a controlled way and guides for model. If it 's your broadband been activated weeks ) take up until midnight for this to happen your! Hub - blue light and again no internet gets an internet connection PORT.... At least three minutes for it to turn blue, indicating all is well, could... The reset button please wait for the Wi-Fi light is blue, indicating all is well, it n't... Help you fix the problem can not be fixed online everything has been hard to convince them is. When youre blue light on bt hub but no internet connection starting up your Hub off and on again turning wheel out! Cables are plugged in correctly to your Hub, thats a sign there is a with!
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