More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Nobody mentioned to bring driver license or extra money for the rental. 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When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. He convinced me to give them another try. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Dear guest, We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Water Activities 0. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. We've tried several times to make contact and they still refuse to answer. After waiting approximately 15 minutes, we were on our way. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. , , I feel they are dishonest. Shame on you Bd, what a bad organisation !!!! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. I want to confirm a transfer booked through American Airlines. Drinks included in each travel. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Ser un placer servirle. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The city of Cancun is young, as are most of its permanent and temporary inhabitants. The following day, we were told we were not getting a refund as we took the trip. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. And reserved a private car through them. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. My confirmation came from Costco who made my reservations. Leader in the tours and . Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Max. We booked the tour to Cozumel at the best day counter in our hotel. Dear Guest: Respectfully: Check-in to the hotel upon . If I was only rating the travel service I would give them five stars. They said we missed it. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Versace Yellow Diamond 50ml in Cancun duty free shops. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Dear Guest: The meals on the excursions were awesome! Shame on you Bd, what a bad organisation !!!! I am not sure how it is still legal for this company to operate. Snorkeling, kite surfing and other aquatic activities. We did a zipline tour and a snorkel - catamaran trip. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. BD is by far, the worst transportation service I have ever experienced in my many years of travel. We found our way to the BD Experience section and checked in. We have the most horrible experience this morning with BD experience. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. They're very helpful. You can cancel this reservation up to 24 hours in advance for a full refund. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Interior was broken, transmission was broken. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. BD Experience needs the letter A between the B and D in their name. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Worst company to work with. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Shame on you Bd, what a bad organisation !!!! Canceled bus after confirmation without rectification. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Not sure? We also sent the chargeback voucher to your email for your records Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. Bonampak Mza 2. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Private Transfers 0. I want to confirm a transfer booked through American Airlines. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Bonampak Mza 2. We have a fleet of modern vehicles for passenger transfers. Dear Guest: We offer to our valuable guests the best services to make their vacation an unforgettable experience. This vacation was a nightmare. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. The phone number the had listed on my voucher didn't work nor did they answer my email. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Dear Guest: So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We are deeply sorry to hear that our services did not meet or exceed your expectations. very nice right. Over 1,000,000 pictures - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dear guest, When he took my card, I immediately got notification from my credit card company that I was charged $486. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Nader. Lie #1. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. customerservicecun@bestday.com. Its always a pleasure to assist you and we remain at your disposal. We only waited a few minutes for our private van to arrive. I said know weve been waiting since 10:20 for our 10:30 pick up. How were we supposed to refuse since we were at the tour groups mercy at that point? Dear Guest: We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Cancun. It will be our pleasure to serve you. Omar Malpica with BD Experience is AWESOME! Yes Best Day Tours was the same as BD. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! 15 tht of july , of course no reaction of this corrupt organisation ! The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. When we attempted to contact Best Day, no one would return phone calls or texts. We have a fleet of modern vehicles for passenger transfers. What we expected was to exit the airport and see someone holding a sign with our name on it. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Main attractions are paid extra: swimming with dolphins another US$100. Datos. Do you have an email to contact BD Experience Cancun? Would rate 0 if possible. Thank you very much for contacting us. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Shame on you BD travel experience for allowing this kind of scam. Be warned, dont use this company!!!! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. There was a 5 gallon water jug for hand washing. My trip was booked AND payed 2 times due to a failure of the system. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! This tour agency is set up inside Hotel Cozumel & Resort. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. A nightmare of a company. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Cancun, Quintana Roo, Mexico. Transfer from the airport to the hotel. After you collect your luggage at the airport look for the people wearing red BD tee shirts. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We had no issues with transportation. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Dear Mr. Williford BD Experience is unreasonable and their customer service is awful. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. No reaction of BD. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Dear guest, Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Tours & Sightseeing 0. We commented that "it looks like a yacht" and were excited for our trip. Thank you very much for contacting us. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. By BD Experience. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. Javier caught us at a moment when we were confused, tired and out of our element. It is always a pleasure to assist you and we remain at your disposal. A private guide/tour of Tulum from Blue Diamond Resort. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. He was very understanding. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve We left at 0600. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. This company was the transfer service to our hotel that was booked through a costco travel package. It will be our pleasure to serve you. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. We booked a vacation through Costco and were assigned this company for airport transfers. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. 5 Suitcase Price per vehicle Details However, they changed everybody $20 a person when we got there. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. They're very helpful. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Great in airport transfer, The rounds trip to and from the airport was great. Yes, that was the excuse for not doing the job that it will take more time!!! Swimming with dolphins. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We got there, and no one was there to retrieve us. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. The only they cared for was tips and selling beers. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. So we ask some people they said go around the corner to BD experience. This is the hardest company to contact. It is always a pleasure to assist you and we remain at your disposal. My trip was booked AND payed 2 times due to a failure of the system. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. No reaction of BD. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. And reserved a private car through them. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We rappelled into one cenote and then walked/swam through three others. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 WestJet needs to find a different company to use. We have a fleet of modern vehicles for passenger transfers. In cash. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The price was $99/each, $64 of which was to be paid to BD at the time of booking. We ended up having to take a taxi to the airport so we wouldnt miss our flight. how to we confirm our pickup. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Do you have an email to contact BD Experience Cancun? Our arrival was without issues. They are clearly in collusion with resort staff and the taxi drivers. If I could give no stars I would. What time will pick up be. Disgusting. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. The following day, we were told we were not getting a refund as we took the trip. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. very nice right. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Respectfully: I was like wait he hasnt gotten us our ride, then well tip him. In this case, we investigated with our staff what had happened and we were informed of the following points: Tours & Sightseeing 0. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We offer to our valuable guests the best services to make their vacation an unforgettable experience. The perfect time to try to scam someone. Thank you very much for contacting us. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Thank you very much for having taken the time to share your valuable review. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Dear Mr. Williford We were then met with a small catamaran which appeared to be at least 30 years old. Worse company ever! Muchas gracias por ponerse en contacto con nosotros. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. This is the version of our website addressed to speakers of English in the United States. In this case, we investigated with our staff what had happened and we were informed of the following points: Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. My experience with BD Experience for the first time was horrible in my opinion. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico I don't see a way that can be done, can you please assist?? All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. I was finally able to find a working number through Costco Travel. Thank you very much for contacting us. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. how to we confirm our pickup. This is the version of our website addressed to speakers of English in India. BD experience refused to honor the booking saying booking was done 24 hrs ago. Dont use them. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! Flight changed to 6:50 on Thursday Jan 5. No reaction of BD. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. He was nowhere to be found. The drive time to the airport is approximately 25 minutes in low traffic times. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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